Colmar Brunton Customer Satisfaction Research Results

15 April, 2017  |  News


In 2015 and 2016 IMPAC engaged Colmar Brunton to undertake research to understand how satisfied:

  • IMPAC customers were with the Health and Safety training they received from IMPAC, and
  • Other providers' customers were with the training they received from their providers.

 

RESULTS

83%.....  

is the percentage of IMPAC customers who rated IMPAC's training as 'Very good' or 'Excellent'.  The next best was 58% and the average for the other H&S training providers was 43%.  (2016 Results)

81%.....  

is the percentage of IMPAC customers who rated IMPAC's training as 'Very good' or 'Excellent'.  The next best was 52% and the average for the other H&S training providers was 51%.  (2015 Results)

 

If you are thinking about undertaking H&S training you really need to see this research before making a decision. 

Source:  Colmar Brunton Research 2015 and 2016.