Training Cancellation policy

Public courses

Cancellation Fees

  • More than 21 working days prior to start date: 50% of course fee
  • Within 21 working days prior to start date: 100% of course fee



  • More than 21 working days: call 0800 246 722. One transfer request per person will be accepted. Any subsequent transfers will be treated as a cancellation.
  • Within 21 working days: 100% of course fee (treated as a cancellation)


Attendee replacement

  • A student can be replaced by another student up to the start time of the training event



In-house courses


  • More than 31 working days: 50% of the agreed price
  • Within 31 working days: 100% of the agreed price


Change of course dates

  • Within 31 working days: treated as a cancellation


IMPAC reserves the right to cancel any course. In the unlikely event a course is cancelled, we will contact students by telephone and email to arrange a training credit. Every effort will be made to reschedule a cancelled course or transfer bookings to a later date