Training Cancellation Policy

Cancellation terms by training type:

IMPAC Terms and Conditions for Training

NOTE: excluding International courses / programmes - NEBOSH, IOSH, AISEP and CQI/IRCA

Booking training on behalf of others

If you are booking training with IMPAC on behalf of others, you confirm you are authorised to do this and provide the requested contact details for the student, as well as accepting these Terms & Conditions on behalf of your organisation.

Personal data

In accordance with the Privacy Act 2020, IMPAC is committed to protecting your privacy and your personal information. Personal information including gender, ethnicity and date of birth is required to identify your record of learning in the databases of IMPAC and as appropriate New Zealand Qualifications Authority (NZQA), National Student Index (NSI). This information is stored in IMPAC's secure systems and shared with NZQA for statistical and reporting purposes.

Student fees protection

The New Zealand Government requires that all private training establishments registered with the New Zealand Qualifications Authority (NZQA), have a mechanism in place to protect fees paid to them in advance by an individual.

IMPAC Services Ltd’s mechanism is a bank bond for a fixed amount $15,000 and our "supplier" is Public Trust.

This arrangement has been accepted by the New Zealand Qualification Authority as meeting the requirements of the Education and Training Act 2020 and the Student Fee Protection Rules 2022.

Fees protected by this mechanism meet the following conditions:

Course fee is paid for by an individual
Course fee is more than $500 (including GST)
Course fee is for a course that assess NZQA unit standards or is part of a NZQA approved programme or micro-credential

There is no withdrawal period covered by Student Fee Protection for IMPAC's courses that meet the above criteria and are two days or less. IMPAC's standard cancellation policy will apply.

This mechanism protects student fees (that meet the above criteria) and can be paid back to students in instances such as where the provider is unable to complete the course due to closure, insolvency or loss of NZQA accreditation.

If you have any questions in regards to your fees or IMPAC's student fee protection mechanism please contact us to discuss this.

Training cancellation policy Terms & Conditions

All courses are run subject to demand and IMPAC reserves the right to alter dates, times, and venue of the course for reasons beyond our control.
We recognise that clients’ needs may change at short notice and IMPAC will be as flexible as possible to accommodate you, while ensuring that we do not suffer financially as a result.
All cancellations or changes must be advised at the earliest opportunity by telephone: 0800 246 722 - option 2 (message service available 24/7) or email to training@impac.co.nz
All phone cancellations need to be followed up by email.
Payment of course fees must be received before the course starts or by the 20th of the month following the booking, whichever comes first, unless otherwise agreed in writing with IMPAC.
A 25% deposit for in-house bookings will be invoiced on receipt of the booking form, with the balance billed after the training has completed.
All costs relating to collection of overdue accounts will be added to your account.

Public course cancellation terms (online training)

Cancellation fees (prior to start date)
More than 5 working days	No fee (paid fees will be refunded)
Less than 5 working days	100% of course cost

All costs incurred in the collection of overdue accounts will be payable by you. IMPAC may charge interest on the unpaid overdue balance under this agreement commencing on the due date until the date of actual payment. The interest rate will be the current commercial overdraft rate by IMPAC's bank.

For fees that are being refunded please allow up to 10 working days for reimbursement to credit card.

Public course cancellation terms (eLearning Training)

Cancellation fees (prior to start date)

Any cancellation prior to accessing the eLearning course will be refunded in full.

Any cancellation after to accessing the eLearning course no refund will be available.

For fees that are being refunded please allow up to 10 working days for reimbursement to credit card.

Public course cancellation terms (Face to face training)

Booking on 1-day courses is subject to the 2-day course being confirmed and not reaching maximum capacity, as people booking the 2 days have priority.

Cancellation fees (prior to start date)
More than 10 working days	No fee
Less than 10 working days or non-attendance on day of training	100% of course cost
Transfer (prior to start date)
More than 10 working days	Please phone 0800 246 722 Option 2 to check availability. (Note that only 1 transfer request pp will be accepted - all subsequent transfers will be treated as cancellations.)
Less than 10 working days	Will be treated as a cancellation
Substitute delegates
Is available	Please phone 0800 246 722 Option 2 with details of substitute prior to course commencement

In-house course cancellation terms

All cancellations must be in writing to training@impac.co.nz

Please note: invoiced deposits must be paid when due and are non-refundable if this training is cancelled within 20 working days of scheduled date.

Cancellation fees (prior to start date)
More than 20 working days	No cancellation fee; only non-refundable costs if any
Less than 20 working days	100% of the agreed price and any non-refundable costs
Change of course dates - one only (prior to start date)
20 working days or less	Treated as a cancellation

All costs incurred in the collection of overdue accounts will be payable by the customer. IMPAC may charge interest on the unpaid overdue balance under this agreement commencing on the due date until the date of actual payment. The interest rate will be the current commercial overdraft rate by IMPAC's bank.

IMPAC International courses / programmes (NEBOSH and IOSH) Training Booking Terms, Conditions and cancellation policy

All courses are run subject to demand and IMPAC reserves the right to alter dates, times, and venue of the course for reasons beyond our control.

Payment

Payment of fees must be received in full four weeks prior to the course start date or for resits the submission/exam date. In all instances, payment prior to course commencement or any resit is mandatory.

All costs incurred in the collection of overdue accounts will be payable by the customer. IMPAC may charge interest on the unpaid overdue balance under this agreement commencing on the due date until the date of actual payment. The interest rate will be the current commercial overdraft rate by IMPAC's bank.

Cancellation and refund policy

All cancellations or changes must be advised at the earliest opportunity in writing to training@impac.co.nz. Phone cancellations need to be followed up by email.

Cancellation and transfer requests received less than 30 working days prior to the commencement date will result in a cancellation fee of 100% of the course or assessment fee. Refund requests within the cancellation period will be considered only at IMPAC and if applicable NEBOSH’s or MakeUK's discretion.

NEBOSH general conditions

All learners undertaking NEBOSH qualifications are also subject to the NEBOSH General Conditions for Learners, which outline the terms of registration, assessment expectations, malpractice procedures, and appeals process. By enrolling in a NEBOSH course with IMPAC, you acknowledge and agree to comply with these conditions, in addition to IMPAC’s training terms and policies.

Absences

NEBOSH Certificate learners who are absent for more than two days of the block courses, will be unable to sit the assessments (GIC1 & GIC2). The learner will need to rebook to attend a later course and additional fees may be applicable. Any additional fees payable are at the discretion of IMPAC and if applicable, NEBOSH. Learners sitting the IG1/GIC1 exam are required to take part in a closing interview arranged by IMPAC. Failure to attend this interview will result in the learner’s mark not being awarded.

NEBOSH Diploma learners who do not interact with IMPAC by attending webinars (or watching recordings) or take part in any formative assessment, will be unable to sit the assessments (DI1, DI2 and DI3). Learners sitting the assessment are required to take part in a professional discussion arranged by IMPAC. Failure to attend this discussion will result in the learners mark not being awarded.

IOSH Managing Workplace learners who miss more than 1 day (8 hours) of the course, will be unable to sit the assessments and need to rebook for a later date and additional fees may be applicable. Any additional fees payable are at the discretion of IMPAC and if applicable, IOSH.

AISEP and CQI/IRCA (MakeUK) learners who are absent from any of the sessions will be unable to sit the assessments and need to rebook to sit the entire course at a later date. Additional costs will apply and this will be at IMPAC and MakeUK's discretion.

Absences and non-submissions for assessments will be treated as a cancellation and result in a cancellation fee of 100% of the course or assessment fee.

Results

It is the learner’s responsibility to study and revise outside of the tutor led sessions. IMPAC (or MakeUK) will endeavour to provide clear guidance as appropriate but cannot guarantee a learner’s assessment will result in a passing grade. If a learner is marked as a refer or fail for an assessment and would like to resit the assessment, then resit fees and timeframes will apply.

For NEBOSH qualifications the results are expected to be released by NEBOSH approximately 50 working days after the submission deadline.

Marked copies of assessments, assignments and exams are not provided to IMPAC or the learner by NEBOSH. A breakdown of marks will be provided to the learner. Learners who disagree with their results can apply for a re-mark (Enquiry About Results - EAR). This request must be submitted within 20 working days of the results being released and a fee is charged by NEBOSH for this.

If a learner is marked as a refer or fail for an assessment and would like to resit the assessment, then resit fees and timeframes will apply.

Booking training on behalf of others

If you are booking training with IMPAC on behalf of others, you confirm you are authorised to do this and to provide the requested contact details for the student.

MakeUK partnership

AISEP and CQI/IRCA courses are delivered by IMPAC's partner MakeUK.

Personal Data

In accordance with the Privacy Act 2020, IMPAC is committed to protecting your privacy and your personal information. Personal information including gender, ethnicity and date of birth is required to identify your record of learning in the databases of IMPAC and as appropriate New Zealand Qualifications Authority (NZQA), National Student Index (NSI), IOSH, NEBOSH, MakeUK, AISEP, and CQI/IRCA. This information is stored in IMPAC's secure systems and shared with the appropriate third party for registration, statistical and reporting purposes.