IMPAC TERMS & CONDITIONS FOR TRAINING


This information is presented in the following order:
  • IMPAC Vaccination Requirement
  • Booking Training on behalf of others
  • Training Cancellation Policy


IMPAC VACCINATION REQUIREMENT

Effective 1 December 2021, IMPAC requires any person who enters our offices or sites to be fully vaccinated, to help ensure the wellbeing and safety of our people and everyone we welcome there.

We are mandating this policy – to attend face-to-face training with us, you will be required to confirm you are fully vaccinated against Covid-19.

As health and safety experts, IMPAC has a commitment and passion for workplace wellbeing, and we strongly support vaccination as a critical protection against Covid-19.

Read more here 

If not, please contact training@impac.co.nz for online training options or exemption consideration. Please note, we will review exemption requests on a case-by-case basis and permission to attend training is at IMPAC’s sole discretion.
Students must have proof of vaccination with them; we may ask for this proof to be provided to us.

If a student is unable to provide proof on request, they may be asked to leave training and no refund or transfer will be given.


DATA COLLECTION

All responses to our question asking for vaccination status at the time of booking training on our website or at signing in at our office or site will be securely stored within IMPAC’s training or visitor registration systems, but no medical documentation or verification of vaccination is stored.

Your response information is available to limited IMPAC staff only as is relevant and specific to your presence at our office or site. This information will not be shared with any third party.


BOOKING TRAINING ON BEHALF OF OTHERS

If you are booking training with IMPAC on behalf of others, you confirm you are authorised to do this and to provide the requested contact details for the student. By accepting these Terms & Conditions, you confirm you have approval and are authorised to confirm a student meets IMPAC’s vaccination requirement.


TRAINING CANCELLATION POLICY TERMS & CONDITIONS

  • All courses are run subject to demand and IMPAC reserves the right to alter dates, times, and venue of the course for reasons beyond our control.

  • We recognise that clients’ needs may change at short notice and IMPAC will be as flexible as possible to accommodate you, while ensuring that we do not suffer financially as a result.

  • All cancellations or changes must be advised at the earliest opportunity by telephone: 0800 246 722 - option 2 (message service available 24/7) or email to training@impac.co.nz

  • All phone cancellations need to be followed up by email.

  • A 25% deposit for in-house bookings will be invoiced on receipt of the booking form, with the balance billed after the training has completed.

  • All costs relating to collection of overdue accounts will be added to your account.


PUBLIC COURSE CANCELLATION TERMS (ONLINE TRAINING)

Cancellation fees

(prior to start date)

More than 5 working days

No fee (paid fees will be refunded)

Less than 5 working days

100% of course cost

All costs incurred in the collection of overdue accounts will be payable by you. IMPAC may charge interest on the unpaid overdue balance under this agreement commencing on the due date until the date of actual payment. The interest rate will be the current commercial overdraft rate by IMPAC's bank.

For fees that are being refunded please allow up to 10 working days for reimbursement to credit card.



PUBLIC COURSE CANCELLATION TERMS (ELEARNING TRAINING)

Cancellation fees

(prior to start date)

Any cancellation prior to accessing the eLearning course will be refunded in full.

Any cancellation after to accessing the eLearning course no refund will be available.

All costs incurred in the collection of overdue accounts will be payable by you. IMPAC may charge interest on the unpaid overdue balance under this agreement commencing on the due date until the date of actual payment. The interest rate will be the current commercial overdraft rate by IMPAC's bank.

For fees that are being refunded please allow up to 10 working days for reimbursement to credit card.



PUBLIC COURSE CANCELLATION TERMS (FACE TO FACE TRAINING)

Booking on 1-day courses is subject to the 2-day course being confirmed and not reaching maximum capacity, as people booking the 2 days have priority.

Cancellation fees

(prior to start date)

More than 10 working days

No fee

Less than 10 working days or non-attendance on day of training

100% of course cost

Transfer

(prior to start date)

More than 10 working days

Please phone 0800 246 722 Option 2 to check availability. (Note that only 1 transfer request pp will be accepted - all subsequent transfers will be treated as cancellations.)

Less than 10 working days

Will be treated as a cancellation

Substitute delegates

Is available

Please phone 0800 246 722 Option 2 with details of substitute prior to course commencement

All costs incurred in the collection of overdue accounts will be payable by you. IMPAC may charge interest on the unpaid overdue balance under this agreement commencing on the due date until the date of actual payment. The interest rate will be the current commercial overdraft rate by IMPAC's bank.



NEBOSH International General Certificate in Occupational H&S and NEBOSH International Diploma in Occupational H&S courses

All cancellations must be in writing to training@impac.co.nz

Cancellation and transfer fees

Less than 30 working days

100% of course cost

Exam cancellation and transfer requests

Less than 30 working days

100% of exam fee

All costs incurred in the collection of overdue accounts will be payable by the customer. IMPAC may charge interest on the unpaid overdue balance under this agreement commencing on the due date until the date of actual payment. The interest rate will be the current commercial overdraft rate by IMPAC's bank.



IN-HOUSE COURSE CANCELLATION TERMS

All cancellations must be in writing to training@impac.co.nz

Please note: invoiced deposits must be paid when due and are non-refundable if this training is cancelled within 20 working days of scheduled date.

Cancellation fees

(prior to start date)

More than 10 working days

No cancellation fee

Less than 10 working days

100% of the agreed price

Change of course dates - one only
(prior to start date)

Less than 10 working days

Treated as a cancellation

All costs incurred in the collection of overdue accounts will be payable by the customer. IMPAC may charge interest on the unpaid overdue balance under this agreement commencing on the due date until the date of actual payment. The interest rate will be the current commercial overdraft rate by IMPAC's bank.