Training Cancellation Policy Terms & Conditions


  • All courses are run subject to demand and IMPAC reserves the right to alter dates, times, and venue of the course for reasons beyond our control.
  • We recognise that clients’ needs may change at short notice and IMPAC will be as flexible as possible to accommodate you, while ensuring that we do not suffer financially as a result.
  • All cancellations or changes must be advised at the earliest opportunity by telephone: 0800 246 722 - option 2 (message service available 24/7) or email to training@impac.co.nz
  • All phone cancellations need to be followed up by email.
  • A 25% deposit for in-house bookings will be invoiced on receipt of the booking form, with the balance billed after the training has completed.
  • All costs relating to collection of overdue accounts will be added to your account.

Public Course Cancellation Terms (online training)

Cancellation fees

(prior to start date)

More than 5 working days

No fee (paid fees will be refunded)

Less than 5 working days

100% of course cost

All costs incurred in the collection of overdue accounts will be payable by you. IMPAC may charge interest on the unpaid overdue balance under this agreement commencing on the due date until the date of actual payment. The interest rate will be the current commercial overdraft rate by IMPAC's bank.

For fees that are being refunded please allow up to 10 working days for reimbursement to credit card.



Public Course Cancellation Terms (eLearning training)

Cancellation fees

(prior to start date)

Any cancellation prior to accessing the eLearning course will be refunded in full.

Any cancellation after to accessing the eLearning course no refund will be available.

All costs incurred in the collection of overdue accounts will be payable by you. IMPAC may charge interest on the unpaid overdue balance under this agreement commencing on the due date until the date of actual payment. The interest rate will be the current commercial overdraft rate by IMPAC's bank.

For fees that are being refunded please allow up to 10 working days for reimbursement to credit card.



Public Course Cancellation Terms (Face to Face training)

Booking on 1-day courses is subject to the 2-day course being confirmed and not reaching maximum capacity, as people booking the 2 days have priority.

Cancellation fees

(prior to start date)

More than 10 working days

No fee

Less than 10 working days or non-attendance on day of training

100% of course cost

Transfer

(prior to start date)

More than 10 working days

Please phone 0800 246 722 Option 2 to check availability. (Note that only 1 transfer request pp will be accepted - all subsequent transfers will be treated as cancellations.)

Less than 10 working days

Will be treated as a cancellation

Substitute delegates

Is available

Please phone 0800 246 722 Option 2 with details of substitute prior to course commencement

All costs incurred in the collection of overdue accounts will be payable by you. IMPAC may charge interest on the unpaid overdue balance under this agreement commencing on the due date until the date of actual payment. The interest rate will be the current commercial overdraft rate by IMPAC's bank.



NEBOSH International General Certificate in Occupational H&S andNEBOSH International Diploma in Occupational H&S courses

All cancellations must be in writing to training@impac.co.nz

Course Cancellation fees

Less than 30 working days

100% of course cost

Exam cancellation and transfer requests

Less than 30 working days

100% of exam fee

All costs incurred in the collection of overdue accounts will be payable by the customer. IMPAC may charge interest on the unpaid overdue balance under this agreement commencing on the due date until the date of actual payment. The interest rate will be the current commercial overdraft rate by IMPAC's bank.



In-house Course Cancellation Terms

All cancellations must be in writing to training@impac.co.nz

Please note: invoiced deposits must be paid when due and are non-refundable if this training is cancelled within 20 working days of scheduled date.

Cancellation fees

(prior to start date)

More than 10 working days

No cancellation fee

Less than 10 working days

100% of the agreed price

Change of course dates - one only
(prior to start date)

Less than 10 working days

Treated as a cancellation

All costs incurred in the collection of overdue accounts will be payable by the customer. IMPAC may charge interest on the unpaid overdue balance under this agreement commencing on the due date until the date of actual payment. The interest rate will be the current commercial overdraft rate by IMPAC's bank.