Training Cancellation Policy Terms & Conditions

  • All courses are run subject to demand and Impac reserves the right to alter dates, time and venue of the course for reasons beyond their control.
  • We recognise that clients’ needs may change at short notice and Impac will be as flexible as possible to accommodate you, whilst ensuring that we do not suffer financially as a result.
  • All cancellations or changes must be advised at the earliest opportunity by telephone  0800 246 722 - option 2  (message service available 24/7) or email to info@impac.co.nz.
  • All phone cancellations need to be followed by email or fax.
  • Invoices will be sent out and due for payment 20th following month.
  • All costs in relation to collection of overdue accounts will be added to your account. 

 

Public Course Cancellation Terms

Booking on one-day courses is subject to the two-day course being confirmed and not reaching maximum capacity as people booking the two days have priority.

 Cancellation fees

 (prior to start date)  

 > 12 working days

  No fee

 10-12 working days

 50% of course cost

≤ 10 working days or non-attendance on day of training

 100% of course cost

 Transfer

 (prior to start date)

 > 12 working days

Please phone 0800 246 722 Option 2 to   check availability. (Note that only 1  transfer request pp will be accepted - all  subsequent transfers will be treated as  cancellations.)

 ≤ 12 working days

 Will be treated as a cancellation

 Substitute delegates

 Is available

Please phone 0800 246 722 Option 2 with details of substitute prior to course commencement

  

All costs incurred in the collection of overdue accounts will be payable by you. Impac  may charge interest on the unpaid overdue balance under this agreement commencing  on the due date until the date of actual payment.  The interest rate will be the then  current commercial overdraft rate by Impac's bank.

 

 

In-house Course Cancellation Terms

All cancellations must be in writing to  training.administrator@impac.co.nz

 Cancellation fees

 (prior to start date) 

 More than 12 working days

 No cancellation fee

 10-12 working days

 50% of the agreed price

 Less than 10 working days

 100% of the agreed price

 Change of course dates - one only (prior to start date)

 Less than 10 working days

 Treated as a cancellation

 

All costs incurred in the collection of overdue accounts will be payable by the customer.   Impac may charge interest on the unpaid overdue balance under this agreement commencing on the due date until the date of actual payment.  The interest rate will be the then current commercial overdraft rate by Impac's bank.

 

NEBOSH International General Certificate in Occupational H&S and NEBOSH International Diploma in Occupational H&S courses

            All cancellations must be in writing to training.administrator@impac.co.nz

 Course Cancellation fees

 < 30 working days

100% of course cost

Exam cancellation and transfer requests

 <30 working days

100% of exam fee

       

All costs incurred in the collection of overdue accounts will be payable by the customer.  Impac may charge interest on the unpaid overdue balance under this agreement   commencing on the due date until the date of actual payment.  The interest rate will be the then current commercial overdraft rate by Impac's bank.