FREQUENTLY ASKED QUESTIONS

Training bookings

Q. How do I book on a course or see what’s coming up in my area?       
A. Go to impac.co.nz/training and click the ‘Public Courses - Book Now’ button. From this screen you’ll be able to select your preferred course, its location, and see date options (you can expand date options with the date selector filter).

Q. I have booked a staff member onto a training course but have not heard anything – when will I get confirmation?
A. A booking confirmation email would have been sent to the email address you provided when making the booking.

If you are unable to find this email, please provide the trainee’s full name, course name, and location to training@impac.co.nz to request a copy of the booking confirmation notification.

Q. The course is full, but could you please squeeze one more on?
A. In order to ensure our trainers are able to share their time with all trainees to guarantee high-quality, effective learning, we keep the maximum number of trainees per public course at 16.

Q.Can you book public training for me?      
A. We prefer that you book through our website here, so you can agree to our terms and conditions/cancellation policy. Booking online also ensures that we have all your correct details.

If booking online isn’t an option for you, you’re welcome to call the team on 0800 246 722 to process your registration.

Q. Do I need to complete HSR Stage 1 to HSR Stage 3 in that order?
A. No. Each course contains unique health and safety subject areas. They can be completed in any order.

Q. Why should I consider the NEBOSH courses?
A. These are sought after international qualifications from two of the most respected health and safety training providers. The qualifications are internationally transferable and recognised worldwide.

Q. How do I let you know if I have special requirements such as dietary, physical access, or learning needs?
A. You will see there is a section in the booking form where you can identify any special requirements. Please complete this with as much detail as possible so we can accommodate your requirements.

Q. What do I need to bring to training?
A. We provide morning tea, lunch, and tea and coffee, as well as stationery and course resources. For the NEBOSH courses we recommend that you have a laptop or tablet, but for all other courses, you don’t need to bring anything with you.  

The temperature can fluctuate in our training rooms so come prepared!

 Q. What are the system requirements for Online training?
A. You can read our recommendations for browsers and other tech specs here.

Q. How can I book an in-house course for my company?
A. Please email contactus@impac.co.nz and an IMPAC customer service representative will be in touch with you.

Cancellations

Q. I need to cancel a booking for a training course. Will I be charged?
A. Please see our cancellation policy for details. 

You may substitute attendees for no additional charge.

Other     

Q. Can I pay now or with credit card?
A. For bookings made via IMPAC's website you can choose to pay via credit card from the dropdown options when booking. Alternatively a link will be provided on the invoice to pay via credit card.

Q. I’ve done several unit standards do these count towards IMPAC's New Zealand Certificate programmes?
A. Please email training@impac.co.nz with your full legal name, date of birth and permission to access your NZQA record of learning.

Q. Is there an additional cost for reporting unit standards to NZQA?
A. There is no additional cost for reporting unit standards to NZQA that you have gained through us. We will report your credits to NZQA once you have been marked competent. 

Please note that we are not able to report credits to NZQA that you have gained with another provider.

Q. Do NZQA unit standards expire?
A. Unit standards do not expire off your record of learning.  

Some organisations may have company policies that require you to do refresher training every year or two.

Alternatively, legislation may change, and a new unit standard may replace the previously mandated unit standard. 

Q. Do I get a certificate after completing my course?
A. After your course, we’ll send an electronic copy of your certificate of attendance or achievement to you. If you’d like a printed copy, this can be arranged at a cost. Please email training@impac.co.nz with your request. 

Q. What should I do if I haven’t received my course certificate yet?
A. Please email training@impac.co.nz