Injury Management

This course helps learners develop an understanding of injury management principles to underpin effective policies, procedures, and resourcing.

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Duration
1 day
Topic
Foundation
Next session
2 Jun 2026 · 2 dates
Injury-Management.webp

At a glance

Course details

Duration: 1 day
Unit Standard:

Unit #   Name Level 
Credits  
18411 Explain organisational injury management procedures  4 6

 

This course introduces injury management principles for developing effective policies, procedures, and resourcing. It focuses on supporting injured workers to recover and return to their pre-injury state as quickly as possible.

Overview

Injury Management course overview

Handing an injured worker a stack of ACC forms and generic guidance and expecting them to manage the process on their own is not an effective approach to rehabilitation. This one-day Injury Management course gives supervisors, managers, and claims handlers a structured approach to supporting injured workers and managing the return-to-work process in line with the Accident Compensation Act.
 
We skip the jargon and death by PowerPoint. Instead, our industry-experienced trainers guide learners through how injury management works in practice, supported by activities and practical scenarios. Participants develop an understanding of how policies, procedures, and resourcing support effective injury management, while building the skills to manage claims, structure return-to-work plans, and address barriers that can delay recovery.
 
IMPAC’s focus is on building capable, empathetic leaders who can support injured workers through recovery in a clear and structured way. Participants leave with a solid understanding of their responsibilities to support injury management and safe, sustainable return to work, along with access to IMPAC’s pocket guide.

Curriculum

What you'll cover

This course is designed for:

  • Supervisors and managers who need to respond well when a worker is injured.
  • Staff involved in claims handling, injury management, or return-to-work coordination.
  • Health and safety personnel who support workplace rehabilitation processes.
  • Employers in the ACC Partnership Programme or Workplace Safety Management Practices who want stronger injury management capability and clearer audit-ready processes.

Our approach

+IMPAC's Injury Management training approach

IMPAC delivers this course as practical injury management training, not a theory-heavy compliance session. Learners work through facilitated discussion, guided activities, and workplace scenarios that reflect the points where injury management often becomes unclear, delayed, or inconsistent.
 
The focus is on what people need to do when an injury happens: report early, understand the ACC process, clarify responsibilities, and build a return-to-work plan that is realistic for the worker and the workplace. Trainers use examples and exercises to help participants interpret requirements, identify barriers to recovery, and make better decisions about communication, suitable duties, and rehabilitation support.

Format

Course format and duration

This course is delivered over one day.

Training is available in person nationwide or live online via Zoom for in-house delivery, with public courses delivered live online via Zoom.

Upcoming sessions

Public courses – Book now

2 - 3 Jun 2026

2 days, 9:00 pm – 4:00 am

Online via Zoom (with IMPAC Trainer)

$395.00 excl. GST
27 - 28 Oct 2026

2 days, 8:00 pm – 3:00 am

Online via Zoom (with IMPAC Trainer)

$395.00 excl. GST

Want to discuss running this course at your organisation?

Continue learning

Further study options

If you’re continuing your learning journey in health and safety, this course can contribute towards IMPAC’s Certificate in Applied Workplace Health and Safety Practices (Level 3), which leads to the New Zealand Certificate in Workplace Health and Safety Practice (Level 3).

This course is a elective module within the programme, allowing you to build on your existing training while working towards a recognised qualification over time.  To learn more, click here, or to enrol, click here.

This programme is approved by the New Zealand Qualifications Authority under section 439 of the Education and Training Act 2020, and Impac Services Limited is accredited to provide it under section 441 of the Education and Training Act.

What's next

Next steps

To get started, you can book now.

To explore more courses in this area, see the Foundation category.
 

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